Sales Policy – STEELSORA
Effective Date: March 8, 2025
At STEELSORA, we are committed to providing high-quality laptops and exceptional customer service. This Sales Policy outlines our terms and conditions regarding purchases, payments, shipping, returns, and warranty services. By placing an order on https://steelsora.xyz/, you agree to the terms stated below.
1. Order Process
✔ Orders can be placed online via our official website https://steelsora.xyz/.
✔ Once an order is submitted, you will receive a confirmation email with your order details.
✔ Orders are processed within 1-2 business days, excluding weekends and public holidays.
✔ If there are any issues with your order (e.g., stock availability, payment verification), we will contact you immediately.
2. Pricing & Payment
✔ All prices listed on our website are in USD ($) and are subject to change without prior notice.
✔ We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Bank Transfers
✔ Full payment is required before order processing and shipping.
✔ STEELSORA is not responsible for additional bank fees, international transaction fees, or currency conversion charges applied by your payment provider.
3. Shipping & Delivery
✔ We offer fast and secure shipping within the United States and selected international locations.
✔ Orders are shipped via trusted carriers such as UPS, FedEx, or USPS.
✔ Estimated delivery time:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days (additional charges apply)
✔ Once shipped, you will receive a tracking number to monitor your order.
✔ We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.
4. Returns & Refunds
At STEELSORA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it under the following conditions:
✔ Return Window: Items must be returned within 14 days of delivery.
✔ Condition: The product must be unused, in original packaging, and include all accessories.
✔ Non-Returnable Items:
- Opened software and digital downloads
- Customized or special-order laptops
- Items damaged due to misuse, accidents, or unauthorized repairs
✔ Refund Process: - Once we receive and inspect your return, a refund will be issued to your original payment method within 5-10 business days.
- Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
To initiate a return, contact our support team at info@steelsora.xyz with your order details.
5. Warranty & Repairs
✔ All laptops purchased from STEELSORA come with a 1-year limited manufacturer’s warranty covering hardware defects.
✔ Warranty does not cover damage caused by:
- Accidental drops, spills, or misuse
- Unauthorized repairs or modifications
- Software-related issues (e.g., viruses, third-party software conflicts)
✔ If your product requires service, contact info@steelsora.xyz for repair options.
6. Order Cancellations & Modifications
✔ You may cancel or modify your order within 12 hours of placing it.
✔ Once an order has been processed or shipped, it cannot be canceled.
✔ If an item is out of stock after purchase, we will notify you immediately and offer a refund or alternative product.
7. Fraud Prevention & Security
✔ To protect our customers, STEELSORA reserves the right to:
- Verify orders for potential fraud before processing
- Cancel orders deemed suspicious or fraudulent
- Require additional verification for large or high-value purchases
✔ All transactions on https://steelsora.xyz/ are secured with encryption technology to protect your sensitive data.
8. Contact Information
For any questions regarding our Sales Policy, feel free to reach out:
📍 STEELSORA – 614 Cabell Avenue, New York, United States
📞 Phone: 703-584-1684
📧 Email: info@steelsora.xyz
🌐 Website: https://steelsora.xyz/
Thank You for Choosing STEELSORA!
We appreciate your trust in STEELSORA for your laptop needs. Our mission is to provide high-quality products, reliable service, and seamless shopping experiences.