Shipping Policy – STEELSORA

Effective Date: March 8, 2025

At STEELSORA, we are committed to delivering your laptop purchases quickly, safely, and efficiently. This Shipping Policy outlines our shipping methods, estimated delivery times, costs, and other important details. By placing an order on https://steelsora.xyz/, you agree to the terms stated below.

1. Order Processing Time

✔ Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
✔ Orders placed after 2:00 PM (EST) will be processed on the next business day.
✔ If an item is out of stock or requires additional verification, we will notify you via email.

2. Shipping Methods & Delivery Time

✔ We offer fast and secure shipping through trusted carriers, including UPS, FedEx, and USPS.
✔ Estimated delivery times vary depending on the shipping method and destination:

✔ Delivery times are estimates and may be affected by external factors, including carrier delays, weather conditions, and customs processing.
✔ We do not ship to P.O. Boxes, APO/FPO addresses, or restricted regions.

3. Shipping Costs

✔ Shipping fees are calculated at checkout based on order weight, destination, and selected shipping method.
✔ Free shipping may be available for eligible orders or promotional events (terms apply).
✔ Customers are responsible for any customs duties, import taxes, or additional fees for international shipments.

4. Order Tracking

✔ Once your order is shipped, you will receive a tracking number via email.
✔ You can track your order status through our website or the carrier’s tracking system.
✔ If you do not receive your tracking details within 48 hours, please contact us at info@steelsora.xyz.

5. Lost, Delayed, or Damaged Shipments

✔ If your package is delayed, please check your tracking status first before reaching out to us.
✔ If your order is marked as “Delivered” but you did not receive it, please:

• Check your surroundings and ask neighbors if they received it by mistake.
• Contact the carrier for delivery confirmation.
• Inform us at info@steelsora.xyz within 48 hours of the expected delivery date.
  ✔ If a package is lost or damaged during transit, we will work with the carrier to resolve the issue. Claims must be filed within 7 days of the expected delivery date.

6. International Shipping & Customs

✔ STEELSORA offers international shipping to selected countries.
✔ Customers are responsible for any import duties, taxes, and customs clearance fees imposed by their country.
✔ If an international shipment is delayed or held in customs, the customer must contact local authorities to resolve any clearance issues.

7. Address Errors & Failed Deliveries

✔ It is the customer’s responsibility to provide accurate shipping details at checkout.
✔ If an incorrect address is provided, and the package is returned to us, the customer must pay for re-shipment.
✔ STEELSORA is not responsible for lost or delayed shipments due to incorrect addresses entered at checkout.

8. Shipping Restrictions

✔ We currently do not ship to:

• P.O. Boxes, APO/FPO addresses
• Countries or regions with import restrictions on electronic devices
  ✔ If your country is not listed at checkout, please contact us for shipping eligibility.

9. Contact Us

For any questions regarding shipping, order tracking, or delivery issues, feel free to reach out:

📍 STEELSORA – 614 Cabell Avenue, New York, United States
📞 Phone: 703-584-1684
📧 Email: info@steelsora.xyz
🌐 Website: https://steelsora.xyz/

Thank You for Choosing STEELSORA!

We appreciate your trust and look forward to delivering your high-performance laptop safely and on time.